Voice webhooks: track call status changes

When you make or receive a call through mycpaas, call status changes are delivered to your server in real time. Each time the call transitions to a new state — from initiated, to ringing, to answered, to completed — mycpaas sends an HTTP POST to the StatusCallback URL you configure.

When this webhook fires

mycpaas sends a POST to your StatusCallback URL on every call status transition. You can optionally limit which statuses trigger a notification using the StatusCallbackEvent parameter.

Payload fields

mycpaas sends the following fields as application/x-www-form-urlencoded in the POST body:

string

required

A unique identifier for the call (e.g., CA1234567890abcdef). Use this to correlate status updates to a specific call.

string

required

The current status of the call. See the table below for all possible values.

Call status values

Status	Description
`initiated`	The call has been created and mycpaas is preparing to dial.
`ringing`	The destination phone is ringing.
`in-progress`	The call was answered and is now active.
`completed`	The call ended normally.
`failed`	mycpaas could not connect the call due to a network or carrier error.
`busy`	The destination was busy.
`no-answer`	The call rang without being answered and timed out.

Configuring StatusCallback

Pass StatusCallback and optionally StatusCallbackEvent when creating a call via the REST API:

curl -X POST https://developer.mycpaas.io/api/laml/2010-04-01/Accounts/ACxxx/Calls.json \
  -u ACxxx:AUTH_TOKEN \
  -d "To=+491234567890" \
  -d "From=+491098765432" \
  -d "Url=https://your-server.example.com/laml/call" \
  -d "StatusCallback=https://your-server.example.com/webhooks/voice" \
  -d "StatusCallbackEvent=completed failed"

StatusCallbackEvent accepts a space-separated list of statuses. Omit it to receive all status transitions.

Raw POST payload example

POST /webhooks/voice HTTP/1.1
Host: your-server.example.com
Content-Type: application/x-www-form-urlencoded

CallSid=CA1234567890abcdef&CallStatus=completed

Handler example

The following Express handler logs each call status update and acknowledges receipt:

import express from 'express';

const app = express();
app.use(express.urlencoded({ extended: false }));

app.post('/webhooks/voice', (req, res) => {
  const { CallSid, CallStatus } = req.body;

  console.log(`Call ${CallSid} status: ${CallStatus}`);

  // No LaML response needed for status callbacks — just acknowledge
  res.status(200).send();
});

app.listen(3000);

Status callbacks are fire-and-forget notifications. You do not need to return LaML XML — mycpaas ignores the response body. Return HTTP 200 promptly to prevent retries.

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Voice

Webhooks

Voice webhooks: track call status changes

When this webhook fires

Payload fields

Call status values

Configuring StatusCallback

Raw POST payload example

Handler example

​When this webhook fires

​Payload fields

​Call status values

​Configuring StatusCallback

​Raw POST payload example

​Handler example

When this webhook fires

Payload fields

Call status values

Configuring StatusCallback

Raw POST payload example

Handler example